Consumers prefer home monitoring fees to be part of utility bills

Posted: 5th January 2010


Research from Intamac shows consumers are prepared to pay for remote home energy monitoring – as long as it’s tied in with utility bills.

05 JANUARY 2010 – Nearly two thirds of consumers are prepared to pay for a home monitoring service letting them view excess energy consumption or security settings around the house when not at home. This is according to research carried out by UK-based connected home provider Intamac. Interestingly, over half claimed they’d prefer the fee to be added to their monthly utility bill.

The research carried out across consumers in the UK and North America to find out their attitudes towards remote home monitoring and control showed that there’s a keen interest in better managing energy consumption. Yet, while consumers in both regions are eager to have better remote control over their homes, paying for a separate service is another matter.

“There’s often a big discrepancy between what consumers ideally want and what they’re prepared to pay for,” said Kevin Meagher, CEO of Intamac. “Consumers across the UK and US are aware of the benefits of monitoring and controlling your home remotely but don’t want the hassle of paying a separate bill for the service.” 

For utility companies to stay competitive, customer loyalty and retention is key. This means giving the consumer what they want and enhancing their experience. In this case it seems combining bills is the way forward.

“As technology evolves and life becomes more hectic people are becoming less tolerant of numerous bills with individual charges and varying payment deadlines,” explained Meagher. “Utility providers need to offer a bill that combines all alerts and monitoring fees so all the consumer has to worry about is a one-off monthly bill.”

According to research from the Energy Saving Trust, consumers find energy bills the hardest to understand, with 82% of people not even knowing what energy tariff they’re on. Added to that the current recession with people wanting to conserve energy and money it’s clear that a remote home monitoring and control system appeals. The trick is to make the payment for it appealing too.

“Consumers want the best of both worlds – to protect their home and pinpoint cost savings, but without any additional hassle,” concluded Meagher. “Utility companies need to meet users’ growing demands but also recognise the opportunities offered to them if they can extend smart metering into the home – higher retention levels, increased service offerings and ultimately, higher profit margins. It’s a win-win situation all round.”


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About Intamac Systems

Intamac Systems is a market leader in the integration and networking of devices within the connected home. Founded in 2000 and based in the UK, the company has developed an enterprise platform that takes advantage of broadband to deliver a wide range of innovative value added services including security, video surveillance, automation and energy management. With fixed and mobile broadband becoming ubiquitous, Intamac Systems uses the platform to simplify the installation and deployment of devices. The platform is used to deliver a turnkey solution to partners who want to enter and make the most of opportunities in the connected home.

Intamac is listed in the 2009 Deloitte Technology Fast 50 as one of the fastest growing technology companies in the UK. It also won the European Business Awards for Best New Innovation in 2008 where CEO, Kevin Meagher, received a Ruban d’Honneurs for European Entrepreneur of the Year. For more information see


For more information please contact:

Fiona Goldsworthy or Rachael Thomas

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